Naga11 Terms and Conditions – Complete Platform Usage Guide

These Terms and Conditions constitute a legally binding agreement between you ("Player") and naga11 ("Company" or "Platform"). This document takes effect as soon as you complete the registration process or begin using any service on the naga11 platform, whether through our official website or mobile app.

By clicking the "Register" or "Login" button, or by continuing to use the platform in any form, you confirm that you have read, understood, and agreed to be bound by all terms stated here — including our Privacy Policy and Responsible Gaming Policy, which form part of this document.

These terms are in addition to any specific terms that may apply to particular games, promotions, or products on the naga11 platform. In the event of a conflict between these General Terms and any product-specific terms, the product-specific terms shall take precedence within their respective scope.

Use of the naga11 platform is restricted to individuals who meet the following eligibility criteria. naga11 reserves the right to verify your eligibility status at any time and to take action should your eligibility be called into question or found not to meet the specified requirements.

• You must be at least 18 years of age or have reached the legal gambling age in your jurisdiction — whichever is higher.
• You must register as a member using accurate, truthful, and up-to-date personal information — including your full name, phone number, and a valid email address.
• You must play using your own funds and not on behalf of any third party.
• You must ensure that online gambling is permitted in your jurisdiction and that you are not in violation of any local laws or regulations.
• You must not appear on any self-exclusion list or blacklist maintained by any recognised gambling authority.
• Naga11 employees, their immediate family members, and partner companies are not eligible to participate in promotions or any gambling activities on this platform.

Naga11 reserves the right to request additional verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction or account termination.

Each player is permitted to hold only one (1) account on naga11. Registering multiple accounts is a serious violation of these Terms and Conditions and may result in the immediate suspension of all associated accounts and forfeiture of account balances.

The Know Your Customer (KYC) process is a mandatory requirement that must be completed before your first withdrawal is processed. Documents that may be required during KYC include:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address — such as a utility bill or bank statement dated within the last three months.
• A screenshot or statement from the bank account or e-wallet used for the deposit.
• A selfie holding your identity document (if requested by the verification team).

All information and documents submitted to naga11 are subject to our Privacy Policy. Your information will not be shared with third parties without your consent, unless required by law or a competent authority.

Naga11 supports a wide range of payment methods popular in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and standard bank transfers. All payment methods are available for both deposits and withdrawals, subject to the minimum and maximum limits set for each method.

• The minimum deposit per transaction is RM 30, or as specified by the limit set for the chosen payment method.
• The payment method used for deposits must be registered under the same name as the naga11 account holder.
• Naga11 does not accept deposits made using accounts or cards that do not belong to the player.
• All deposits are processed automatically and your account balance will be credited within 1–5 minutes after the deposit is successfully confirmed.
• Naga11 does not charge processing fees for deposits; however, fees imposed by your financial institution may apply.
• If your deposit has not been credited within 30 minutes, please contact our support team with proof of transaction.

Naga11 reserves the right to decline or reverse any deposit suspected of involving fraudulent activity, money laundering, or a violation of our payment policies. In such cases, funds will be returned via the original payment method used.

Naga11 is committed to processing all legitimate withdrawal requests promptly and transparently. Withdrawals are typically processed within 15 minutes to 24 hours, depending on the payment method, withdrawal amount, and the KYC verification status of your account.

• The minimum withdrawal amount is RM 50, or as specified by the limit set for the chosen payment method.
• Withdrawals may only be made to an account or e-wallet registered in the name of the player who has completed and passed the KYC process.
• Players must ensure that their registered bank account or e-wallet details are accurate and up to date — naga11 is not responsible for any losses resulting from incorrect information.
• If the bonus wagering requirements have not been met, withdrawals may not be processed until those requirements are fulfilled.
• Naga11 reserves the right to request additional verification for withdrawals exceeding certain limits for anti-money laundering (AML) compliance purposes.
• The first withdrawal for each account requires full KYC completion before it can be processed.

Naga11 offers a variety of bonuses and promotions for both new and existing players. Each bonus is subject to specific wagering (rollover) requirements that must be fulfilled before any withdrawal from the bonus balance can be processed.

• The wagering (rollover) requirements for each bonus will be clearly stated in the relevant promotion terms. These are typically between 5x and 30x the value of the bonus received.
• Bonuses may only be used on eligible games and game contribution rates may vary — for example, slots contribute 100% while table games may contribute only 10%.
• Bonuses may not be transferred between accounts or sold to other players.
• Naga11 reserves the right to cancel or modify any promotion at any time without prior notice, particularly if abuse is detected.
• Registering or using multiple accounts to obtain additional bonuses is a serious violation and will result in the cancellation of all bonuses and closure of the accounts.
• Naga11 reserves the right to refuse, cancel, or withhold any bonus granted if abuse of the promotional system is detected.

If you require further clarification on the terms of any promotion, please contact our support team via live chat before accepting the bonus. We are always ready to provide clear guidance.

All games offered on the naga11 platform — including Sports Betting, Live Casino, Slots, Fish Shooting Games, and e-sports — are operated in accordance with their respective game rules, available in the help section of each game. The random number generator (RNG) used across all games has been audited and certified by independent international bodies to ensure fairness.

• All settled game results are final and cannot be altered or voided, except in cases of proven technical failure on the part of naga11.
• In the event of a technical disruption during a game session, the naga11 system will use saved server records to determine a fair outcome.
• Naga11 reserves the right to void any bet suspected of involving fraud, collusion between players to manipulate the system, or exploitation of software bugs.
• Bonus balances and cash balances are managed separately within the naga11 system — players must select which balance type to use before starting a game session.

Naga11 uses encryption technology and real-time monitoring to ensure the integrity of every game. We strictly oppose any form of cheating and will take legal action against any individual proven to have attempted to manipulate our gaming system.

Each player is fully responsible for keeping their account login credentials secure. naga11 recommends using a strong password — combining uppercase letters, lowercase letters, numbers, and symbols — and activating the two-factor authentication (2FA) available on our platform for added protection.

• Never share your username, password, or OTP code with anyone — including naga11 staff. We will never ask for your login credentials.
• Always log out of your account after each session, especially when using a shared device or public WiFi network.
• If you suspect your account has been accessed without authorization, contact the naga11 support team immediately for emergency account freezing.
• Naga11 shall not be liable for any losses resulting from a player's own negligence in safeguarding their account credentials.

We strongly encourage all players to enable the login alert feature available in account settings. With this feature enabled, you will receive a notification each time a login attempt is made on your account — providing an effective additional layer of security.

To maintain a safe and fair gaming environment for all users, naga11 strictly prohibits the following activities. Violation of any of these prohibitions may result in permanent account suspension or termination without prior notice, and account balances may be forfeited as a penalty.

• Multiple Account Registration — Opening more than one account at naga11 with the intent to obtain additional bonuses or circumvent account restrictions.
• Fraud & Manipulation — Using automated software (bots), cheating tools, or any other method to manipulate the naga11 system or games.
• Money Laundering — Using the naga11 platform to launder money or transfer funds derived from illegal activities.
• Bonus Abuse — Exploiting promotions or the bonus system through improper means, including immediate deposits and withdrawals without any genuine gaming activity.
• Account Sharing — Allowing others to use your account or using another person's account to play.
• Technical Disruptions — Launching cyberattacks, hacking attempts, or any action that disrupts the operations of the naga11 platform.

Naga11 reserves the right to suspend or terminate any player's account at any time if there is reasonable cause to do so. Such action may be taken with or without prior notice depending on the severity of the case.

Circumstances that may result in account suspension or termination include:

• Violation of any section of these Terms and Conditions.
• Registration information that is false, inaccurate, or cannot be verified.
• Failure to complete the KYC process within the required timeframe.
• Activities suspected of involving fraud or money laundering.
• Self-exclusion requests submitted directly by players through the Responsible Gaming program.
• Instructions or orders from competent legal authorities.

Players may also choose to close their own account at any time by contacting the naga11 support team. Any valid remaining funds in the account will be returned upon completion of the verification process, provided no terms violations have occurred.

Naga11 provides the gaming platform "as is" and makes no guarantee that the platform will be entirely free from interruptions, errors, or downtime. While we strive to maintain 99.9% availability, occasional technical disruptions may occur beyond our control.

• Naga11 shall not be liable for any indirect, consequential, or loss-of-profit damages arising from service interruptions.
• Naga11's maximum liability in any claim is limited to the total amount deposited by the player in the 30 days preceding the disputed incident.
• Naga11 is not responsible for losses arising from network failures, third-party internet service disruptions, or issues with a player's own device.
• Game results recorded on the naga11 server are final and considered the authoritative record in any dispute.

Should a technical disruption result in an incorrect game outcome, naga11 reserves the right to void the affected round and refund all bets to the players involved. This is our commitment to ensuring fairness even in unforeseen circumstances.

Naga11 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Amendments will take effect immediately upon publication on our official website, unless a specific effective date is stated otherwise.

We will endeavour to notify players of significant changes via in-platform notices or email. However, it remains your responsibility to check this page periodically to ensure you are always aware of the latest version of the Terms and Conditions in effect.

• Your continued use of the naga11 platform following any amendments to the Terms and Conditions constitutes your acceptance of and agreement to those amendments.
• If you do not agree with any amendments made, you have the right to close your account and withdraw your remaining valid balance before the amendment's effective date.
• The latest version of these Terms and Conditions is dated January 2026 and supersedes all previous versions.